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Beetle Moment Marketing Podcast

Emily Binder

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056 - Kate O’Neill: Why Technology Must Be Human Centric

• 25 min

How do we design technology that is both smart for business and good for people? This conversation asks questions about our approach for voice and AI, oncoming voice tech issues such as deep fakes, and privacy issues such as data mining by Facebook and other tech companies. Author and keynote speaker Kate O'Neill is known around the world as The Tech Humanist. Hear her great approach to keeping technology human and what it will take for emerging technology to be successful from a business standpoint. Timestamps: 03:15 How do we approach voice design from a human centric way that is also good for business? 04:30 Weather skill example - take context about what someone using the skill needs, like an umbrella 05:20 Business might build voice tech or other tech in order to check a box but it’s better to build for the person on the other end 06:00 Don’t ask “What’s our AI strategy?” - steak back and say “What are we trying to accomplish as a business? 07:00 Who are we building for and how can we serve their needs?” 06:20 Create alignment and relevance between the business and people outside it 07:10 Avoid unintended consequences of technology as it becomes capable of such scale 07:35 Google Translatotron and deep fakes: Translatotron translates spoken word into another language while retaining the VOICE of the original speaker. Read more: https://bigthink.com/surprising-science/translatotron. 08:40 Google would now have your voice - what will they do with it? Voice synthesis and deep fakes - the terrifying possibilities (overall: cool but scary) How we should approach technology such as the Babelfish (Hitchhiker’s Guide) - simultaneous translation that does not lose integrity originating from the sound of your voice. But one step further: there is sampling of your voice that is sufficient for ML (machine learning) and AI to synthesize your voice. 09:30 Companies must govern themselves (e.g. Google) 09:50 Government has a responsibility to regulate privacy and data models 10:40 Kate doesn’t have smart speakers in her home because we don’t have a precedent for protecting user data, she says 11:20 Facebook Ten Year Challenge (Kate’s tweet went viral in January 2019 over the ten year old photo trend next to current photos of themselves) - she pointed out that this data could be training facial recognition algorithms on predicting aging 13:20 We have seen memes and games that ask you to provide structured information turn out to be data mining (e.g. Cambridge Analytics) - we have good reason to be cautious 14:40 "Everything we do online is a genuine representation of who we are as people, so that data really should be treated with the utmost respect and protection. Unfortunately, it isn't always." - Kate 15:00 Do we need government to regulate tech? 16:10 “Ask forgiveness, not permission” is clearly the case with Facebook so why are users so forgiving? 20:00 What does a future social network look like where there are fewer privacy and data mining and algorithm concerns? Extra info: Deep fake (a portmanteau of "deep learning" and "fake") is a technique for human image synthesis based on artificial intelligence. It is used to combine and superimpose existing images and videos onto source images or videos using a machine learning technique known as generative adversarial network. Deep fakes and voice emulation: idea of voice skins and impersonation for fraud: https://qz.com/1699819/a-new-kind-of-cybercrime-uses-ai-and-your-voice-against-you/ "In March, fraudsters used AI-based software to impersonate a chief executive from the German parent company of an unnamed UK-based energy firm, tricking his underling, the energy CEO, into making an allegedly urgent large monetary transfer by calling him on the phone. The CEO made the requested transfer to a Hungarian supplier and was contacted again with assur

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