The Prepare.ai Podcast

Listen, download, subscribe

Apple Podcasts

Google Podcasts

Balto's Marc Bernstein on Real-time AI Help for Call Center Agents

Marc Bernstein is Founder & CEO of Balto, a real-time guidance tool for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Marc also hosts Reimagining the Contact Center, a podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together for better outcomes. A graduate of Washington University in St. Louis, Marc has both founded and worked at a number of startups before founding Balto. He joins Fully and Dave to talk about how technology is changing customer service and sales, and how Balto has captured so much market share so quickly.

• 

  Jason Keune on How to Champion AI Ethics in Medicine

• 

  Sanmay Das on Algorithms Making Societal Decisions

• 

  George Holmes on Founding a Robotic Lawn-Mowing Startup

• 

  Physna Founder Paul Powers on the Digital 3D Revolution

• 

  WashU's William Yeoh on Fairness in Ride-Sharing Apps

• 

  Centene's Amanda Clifton on Moving Faster in Healthcare Tech

• 

  Dheeraj Patri on Label Insight's 2021 Exit & His CTO Role at Inclusively

• 

  UNCOMN's Jason Carter on Working With Big Gov & Celebrating Uncommon Genius

• 

  Teaching Teachers to Teach Coding with Create a Loop's Sherea Dunlap

• 

  Xeo Air Founder Bronwyn Morgan on The Drone Revolution

• 

  Maryville's Brian Gant on Training the Next Generation of Ethical Hackers

• 

  Yes, An AI Just Took Your Drive-Thru Order

• 

  Geneoscopy's Erica Barnell on AI in Gastrointestinal Health Diagnostics

• 

  Benson Hill CTO Jason Bull on Machine Learning Changing Food From Plant to…

• 

  Tableau's Vidya Setlur on How Visual Data Helps Human Understanding