Build Your SaaS

Listen, download, subscribe

Apple Podcasts

Spotify

Why Customer Support = Startup Success

"Customer Support may be the most under-appreciated role in SaaS."

• 

  Adam Wathan: how small startups hire employees (Tailwind CSS)

• 

  Is ONCE enough?

• 

  How Ben and David bootstrapped the Acquired podcast

• 

  Nashville team retreat: scary birds, country music, and a photo shoot

• 

  Paul Jarvis: gaining freedom by building an indie business

• 

  How Tim worked on side-projects for 10+ years, and finally went full-time …

• 

  Startup coaching: helping founders and team members realize their full pot…

• 

  Michele Hansen update: Section 174 and bootstrapping with kids

• 

  Should a parent with young kids try to bootstrap a new startup?

• 

  Why we hired someone new

• 

  Act now before it's too late: Section 174

• 

  This would kill our company immediately

• 

  One pepperoni pizza please

• 

  Super Fun SaaS Sales Tax (Part Deux)

• 

  Nobody wants to talk about this (SaaS sales tax)

• 

  The gang goes to Montréal